Past acquisitions had created an environment with many product variations flowing through the same remanufacturing and maintenance shops
Shops in various regions had been using different tools and replacement parts for many years that created non-standard product in the field
Shops had no system in place to identify correct tooling and replacement parts to be used
Solution
Focused on evaluating 2 maintenance processes that were done at multiple shops
Facilitated cross-functional meetings at the customer to identify safety and quality issues
Developed Standard Work Procedures with Visual Aids that could be used in all shops for the same procedures
Results
All safety and quality concerns were identified and addressed in the new Standard Work Procedures
Tooling and equipment was standardized and cataloged between facilities
The client decided to have us move forward with implementing Standard Work Procedures and Visual Aids along with providing training throughout the rest of their facilities which is currently in process