Success Stories - Cost Savings

eServ helps World’s Leading Home Appliances Manufacturer

The Challenge

Cost reduction for current and future production

The world’s leading manufacturer and marketer of major home appliances gave eServ the challenge of incorporating our eServ team and our engineering model into their environment. The goal was to gain a thorough understanding of their processes, commitment to quality and eye on profitability so that we could mirror that same environment at our eServ engineering facility.

Analysis through understanding

Situation/Problem: Take a fresh look at our customer’s process and the effect on quality and profitability.

Consistent Quality

Situation/Problem: Analyze the entire design and production process to identify areas of potential cost reduction without compromising quality.

Consistent Profitability

Situation/Problem: Ensure that cost reduction suggestions can be made yet still maintain required profitability.

The Solution

eServ’s experience in Project Management was critical to the success of this new partnership. Key factors in the provided solutions are:

• Three on-site eServ Project Lead Engineers currently flex 10-15 supporting engineers as required by the project load
• All customer process milestone activities are managed by eServ engineers, focused on specific tasks to maximize time to market benefit
  
• Full test lab functionality maximizing support capability while minimizing customer resource impact

The Results

The benefits to our customer are:

• 2 million dollars in quality and profitability gains in the first year of implementation
  
• Increased competency in core product engineering capabilities
  
• Resource flexibility providing maximum coverage for both model launch and PLM program